Pre-sale service

1. Brief introduction to our company, introduction of team, introduction of sales market.
2. A detailed explanation of the production process, and inform our company of the advantages of a process to save time and reduce costs.
3. Our company has BSCI, Walmart inspection factory, and has cooperation experience of Walmart, Adidas, Aldi supermarket, amazon agent.
4. Provide a quick response within 24 hours.
5. 70% of products have a MOQ of 500pcs, and 10% of products without MOQ.
6. According to the contract, we will strictly control the delivery. If not completed on time, provide corresponding compensation.
7. In the case of homogeneity, we provide the best price. If it is found that the price of the same quality is slightly higher, our company is willing to return the higher price unconditionally and is willing to provide 0.5% as compensation.
8. Our company has quality inspection department in every process. The pass rate is over 99%. If damage is found after receiving the goods, 100% of the damaged products will be shipped together with the next shipment.
9. For online business buyers, we will carry out mail order packaging for products, and the packaging can pass the drop test of 6 sides, 3 sides and 1 corner. ISTA 6A standard.
10. Provide ODM services.
11. Regularly promote new products and products with selling points.

 Sale service

Sample list:
1. Provide the samples according to customers' requirements, and the sample period is generally within 7 days.
2. Take photos of samples to confirm before sending. If confirmed then to send out .

1. After the order is confirmed, we will follow up the order with the Documentary department and report the order progress of the regular. Update the progress of each material weekly. "Material progresses list".
2. After the raw materials come in, one more sample will be arranged for testing. Send the sample or provide the sample inspection report on the customer for confirmation. If the sample is confirmed, we arrange further production. If the sample need to be rectified, will rectify according to customer requirements and actual conditions until the customer is satisfied. "PP samples quality checking list".
3. Every packaging detail involved will be confirmed with the customer, such as instruction manuals, color pages, elevator, washed labels, woven labels, buns, etc.
4. If the customer does not have the corresponding department to carry out the design of color pages or elevator, we have special designers to provide this service.
5. After the completion of the major products, we will provide a complete product self-inspection report. "Mass Production Quality Checking List" reports.
6. For products that require DIY, we will give you an additional 3% of accessories, which are placed in a small carton and labeled "hardware box".
7. Our Documentary department will book the cabin 7 days in advance, and then arrange the counter. If the customer needs us to assist in shipping, we have a third-party freight forwarding company to assist in processing.
8. After loading the cabinet, provide a "7-point Inspection Statement" report. Show whether there is water leakage or damage on the top, left, right, and bottom of the container, and the first row of container loading, during container loading, before closing, lead seal number, container number.
9. Generally within 7 working days after sailing, can provide a complete customs clearance information, including invoices, packing lists, bills of lads.
Our company can also provide CO, FORM A, FORM E, INVOICE by CCPIT, CO by CCPIT and ect.

 After-sale service

1. Purpose of service: fast, decisive, accurate, thoughtful and thorough.
2. Service target: Service quality wins customer satisfaction.
3. Service efficiency: Failures occur during or outside the warranty period. After the supplier receives the notification, our customer service department
will provide the first response within 24 hours.
4. Service principle: The product warranty period is one year and twelve months. If it is a defect of the product and causes losses to the user, we are
willing to compensate the user for the loss. We guarantee to bring a plan for maintenance service after the warranty period.

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